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TABLE OF CONTENTS

Chapter 1 Global Customer Engagement Solutions Market Overview

1.1 Introduction
1.2 Taxonomy
1.2.1 By Product Type & End User
1.2.2 By Region
1.3 Drivers for Customer Engagement Solutions Market
1.4 Restraints for Customer Engagement Solutions Market
1.5 Opportunities for Customer Engagement Solutions Market
1.6 Trends for Customer Engagement Solutions Market
1.7 COVID-19 Impact Assessment on Customer Engagement Solutions Industry
1.8 Macro-economic Factors
1.9 Regulatory Framework
1.10 Pricing Analysis by Region, 2020
1.11 Opportunity Map Analysis
1.12 Opportunity Orbits
1.13 Market Investment Feasibility Index
1.14 PEST Analysis
1.15 PORTERS Five Force Analysis
1.16 Go to Market Strategy
1.17 Value Chain Analysis
1.18 Cost Structure Analysis
1.19 Regional Market Share and BPS Analysis

Chapter 2 Global Customer Engagement Solutions Market Overview

2.1 Global Customer Engagement Solutions Market by Product Type
2.1.1 Global Customer Engagement Solutions Market Value (US$ Mn) and Volume (Units) Comparison by Product Type (2013-2029)
2.1.2 Global Customer Engagement Solutions Market Value (US$ Mn) and Volume (Units) Market Share by Product Type in 2019
2.1.3 Global Customer Engagement Solutions Market Attractiveness Analysis by Product Type, (2013-2020)
2.2 Global Customer Engagement Solutions Market by End User
2.2.1 Global Customer Engagement Solutions Market Value (US$ Mn) and Volume (Units) Comparison by End User (2013-2029)
2.2.2 Global Customer Engagement Solutions Market Value (US$ Mn) and Volume (Units) Market Share by End User in 2019
2.2.3 Global Customer Engagement Solutions Market Attractiveness Analysis by End User, (2013-2020)
2.3 Global Customer Engagement Solutions Market by Region
2.3.1 Global Customer Engagement Solutions Market Value (US$ Mn) and Volume (Units) Comparison by Region (2013-2029)
2.3.2 Global Customer Engagement Solutions Market Value (US$ Mn) and Volume (Units) Market Share by Region in 2019
2.3.3 Global Customer Engagement Solutions Market Attractiveness Analysis by Region, (2013-2020)
2.4 Global Customer Engagement Solutions Market Outlook (2013-2029)
2.4.1 Global Customer Engagement Solutions Market Value (US$ Mn) and Volume (Units) (2013-2020)
2.4.2 Global Customer Engagement Solutions Market Value (US$ Mn) and Volume (Units) (2021-2029)
2.5 Global Customer Engagement Solutions Market Value (US$ Mn) and Volume (Units) by Regions
2.5.1 Global Customer Engagement Solutions Market Value (US$ Mn) and Volume (Units) Comparison by Region (2013-2020)
2.5.2 Global Customer Engagement Solutions Market Value (US$ Mn) and Volume (Units) Comparison by Region (2021-2029)
2.6 Global Customer Engagement Solutions Market Value (US$ Mn) and Volume (Units) by Product Type
2.6.1 Global Customer Engagement Solutions Market Value (US$ Mn) and Volume (Units) Comparison by Product Type (2013-2020)
2.6.2 Global Customer Engagement Solutions Market Value (US$ Mn) and Volume (Units) Comparison by Product Type (2021-2029)
2.7 Global Customer Engagement Solutions Market Value (US$ Mn) and Volume (Units) by End User
2.7.1 Global Customer Engagement Solutions Market Value (US$ Mn) and Volume (Units) Comparison by End User (2013-2020)
2.7.2 Global Customer Engagement Solutions Market Value (US$ Mn) and Volume (Units) Comparison by End User (2021-2029)
2.8 Global Customer Engagement Solutions Market Y-o-Y Growth Rate Comparison (2014-2029)
2.8.1 Global Customer Engagement Solutions Market Y-o-Y Growth Rate by Region
2.8.2 Global Customer Engagement Solutions Market Y-o-Y Growth Rate by Product Type
2.8.3 Global Customer Engagement Solutions Market Y-o-Y Growth Rate by End User
2.9 Global Customer Engagement Solutions Market Share Comparison (2013-2029)
2.9.1 Global Customer Engagement Solutions Market Share by Region
2.9.2 Global Customer Engagement Solutions Market Share by Product Type
2.9.3 Global Customer Engagement Solutions Market Share by End User

Chapter 3 North America Customer Engagement Solutions Market Overview

3.1 North America Customer Engagement Solutions Market by Product Type
3.1.1 North America Customer Engagement Solutions Market Value (US$ Mn) and Volume (Units) Comparison by Product Type (2013-2029)
3.1.2 North America Customer Engagement Solutions Market Value (US$ Mn) and Volume (Units) Market Share by Product Type in 2019
3.1.3 North America Customer Engagement Solutions Market Attractiveness Analysis by Product Type, (2013-2020)
3.2 North America Customer Engagement Solutions Market by End User
3.2.1 North America Customer Engagement Solutions Market Value (US$ Mn) and Volume (Units) Comparison by End User (2013-2029)
3.2.2 North America Customer Engagement Solutions Market Value (US$ Mn) and Volume (Units) Market Share by End User in 2019
3.2.3 North America Customer Engagement Solutions Market Attractiveness Analysis by End User, (2013-2020)
3.3 North America Customer Engagement Solutions Market by Region
3.3.1 North America Customer Engagement Solutions Market Value (US$ Mn) and Volume (Units) Comparison by Region (2013-2029)
3.3.2 North America Customer Engagement Solutions Market Value (US$ Mn) and Volume (Units) Market Share by Region in 2019
3.3.3 North America Customer Engagement Solutions Market Attractiveness Analysis by Region, (2013-2020)
3.4 North America Customer Engagement Solutions Market Outlook (2013-2029)
3.4.1 North America Customer Engagement Solutions Market Value (US$ Mn) and Volume (Units) (2013-2020)
3.4.2 North America Customer Engagement Solutions Market Value (US$ Mn) and Volume (Units) (2021-2029)
3.5 North America Customer Engagement Solutions Market Value (US$ Mn) and Volume (Units) by Regions
3.5.1 North America Customer Engagement Solutions Market Value (US$ Mn) and Volume (Units) Comparison by Region (2013-2020)
3.5.2 North America Customer Engagement Solutions Market Value (US$ Mn) and Volume (Units) Comparison by Region (2021-2029)
3.6 North America Customer Engagement Solutions Market Value (US$ Mn) and Volume (Units) by Product Type
3.6.1 North America Customer Engagement Solutions Market Value (US$ Mn) and Volume (Units) Comparison by Product Type (2013-2020)
3.6.2 North America Customer Engagement Solutions Market Value (US$ Mn) and Volume (Units) Comparison by Product Type (2021-2029)
3.7 North America Customer Engagement Solutions Market Value (US$ Mn) and Volume (Units) by End User
3.7.1 North America Customer Engagement Solutions Market Value (US$ Mn) and Volume (Units) Comparison by End User (2013-2020)
3.7.2 North America Customer Engagement Solutions Market Value (US$ Mn) and Volume (Units) Comparison by End User (2021-2029)
3.8 North America Customer Engagement Solutions Market Y-o-Y Growth Rate Comparison (2014-2029)
3.8.1 North America Customer Engagement Solutions Market Y-o-Y Growth Rate by Region
3.8.2 North America Customer Engagement Solutions Market Y-o-Y Growth Rate by Product Type
3.8.3 North America Customer Engagement Solutions Market Y-o-Y Growth Rate by End User
3.9 North America Customer Engagement Solutions Market Share Comparison (2013-2029)
3.9.1 North America Customer Engagement Solutions Market Share by Region
3.9.2 North America Customer Engagement Solutions Market Share by Product Type
3.9.3 North America Customer Engagement Solutions Market Share by End User

Chapter 4 Europe Customer Engagement Solutions Market Overview

4.1 Europe Customer Engagement Solutions Market by Product Type
4.1.1 Europe Customer Engagement Solutions Market Value (US$ Mn) and Volume (Units) Comparison by Product Type (2013-2029)
4.1.2 Europe Customer Engagement Solutions Market Value (US$ Mn) and Volume (Units) Market Share by Product Type in 2019
4.1.3 Europe Customer Engagement Solutions Market Attractiveness Analysis by Product Type, (2013-2020)
4.2 Europe Customer Engagement Solutions Market by End User
4.2.1 Europe Customer Engagement Solutions Market Value (US$ Mn) and Volume (Units) Comparison by End User (2013-2029)
4.2.2 Europe Customer Engagement Solutions Market Value (US$ Mn) and Volume (Units) Market Share by End User in 2019
4.2.3 Europe Customer Engagement Solutions Market Attractiveness Analysis by End User, (2013-2020)
4.3 Europe Customer Engagement Solutions Market by Region
4.3.1 Europe Customer Engagement Solutions Market Value (US$ Mn) and Volume (Units) Comparison by Region (2013-2029)
4.3.2 Europe Customer Engagement Solutions Market Value (US$ Mn) and Volume (Units) Market Share by Region in 2019
4.3.3 Europe Customer Engagement Solutions Market Attractiveness Analysis by Region, (2013-2020)
4.4 Europe Customer Engagement Solutions Market Outlook (2013-2029)
4.4.1 Europe Customer Engagement Solutions Market Value (US$ Mn) and Volume (Units) (2013-2020)
4.4.2 Europe Customer Engagement Solutions Market Value (US$ Mn) and Volume (Units) (2021-2029)
4.5 Europe Customer Engagement Solutions Market Value (US$ Mn) and Volume (Units) by Regions
4.5.1 Europe Customer Engagement Solutions Market Value (US$ Mn) and Volume (Units) Comparison by Region (2013-2020)
4.5.2 Europe Customer Engagement Solutions Market Value (US$ Mn) and Volume (Units) Comparison by Region (2021-2029)
4.6 Europe Customer Engagement Solutions Market Value (US$ Mn) and Volume (Units) by Product Type
4.6.1 Europe Customer Engagement Solutions Market Value (US$ Mn) and Volume (Units) Comparison by Product Type (2013-2020)
4.6.2 Europe Customer Engagement Solutions Market Value (US$ Mn) and Volume (Units) Comparison by Product Type (2021-2029)
4.7 Europe Customer Engagement Solutions Market Value (US$ Mn) and Volume (Units) by End User
4.7.1 Europe Customer Engagement Solutions Market Value (US$ Mn) and Volume (Units) Comparison by End User (2013-2020)
4.7.2 Europe Customer Engagement Solutions Market Value (US$ Mn) and Volume (Units) Comparison by End User (2021-2029)
4.8 Europe Customer Engagement Solutions Market Y-o-Y Growth Rate Comparison (2014-2029)
4.8.1 Europe Customer Engagement Solutions Market Y-o-Y Growth Rate by Region
4.8.2 Europe Customer Engagement Solutions Market Y-o-Y Growth Rate by Product Type
4.8.3 Europe Customer Engagement Solutions Market Y-o-Y Growth Rate by End User
4.9 Europe Customer Engagement Solutions Market Share Comparison (2013-2029)
4.9.1 Europe Customer Engagement Solutions Market Share by Region
4.9.2 Europe Customer Engagement Solutions Market Share by Product Type
4.9.3 Europe Customer Engagement Solutions Market Share by End User

Chapter 5 Asia Pacific Customer Engagement Solutions Market Overview

5.1 Asia Pacific Customer Engagement Solutions Market by Product Type
5.1.1 Asia Pacific Customer Engagement Solutions Market Value (US$ Mn) and Volume (Units) Comparison by Product Type (2013-2029)
5.1.2 Asia Pacific Customer Engagement Solutions Market Value (US$ Mn) and Volume (Units) Market Share by Product Type in 2019
5.1.3 Asia Pacific Customer Engagement Solutions Market Attractiveness Analysis by Product Type, (2013-2020)
5.2 Asia Pacific Customer Engagement Solutions Market by End User
5.2.1 Asia Pacific Customer Engagement Solutions Market Value (US$ Mn) and Volume (Units) Comparison by End User (2013-2029)
5.2.2 Asia Pacific Customer Engagement Solutions Market Value (US$ Mn) and Volume (Units) Market Share by End User in 2019
5.2.3 Asia Pacific Customer Engagement Solutions Market Attractiveness Analysis by End User, (2013-2020)
5.3 Asia Pacific Customer Engagement Solutions Market by Region
5.3.1 Asia Pacific Customer Engagement Solutions Market Value (US$ Mn) and Volume (Units) Comparison by Region (2013-2029)
5.3.2 Asia Pacific Customer Engagement Solutions Market Value (US$ Mn) and Volume (Units) Market Share by Region in 2019
5.3.3 Asia Pacific Customer Engagement Solutions Market Attractiveness Analysis by Region, (2013-2020)
5.4 Asia Pacific Customer Engagement Solutions Market Outlook (2013-2029)
5.4.1 Asia Pacific Customer Engagement Solutions Market Value (US$ Mn) and Volume (Units) (2013-2020)
5.4.2 Asia Pacific Customer Engagement Solutions Market Value (US$ Mn) and Volume (Units) (2021-2029)
5.5 Asia Pacific Customer Engagement Solutions Market Value (US$ Mn) and Volume (Units) by Regions
5.5.1 Asia Pacific Customer Engagement Solutions Market Value (US$ Mn) and Volume (Units) Comparison by Region (2013-2020)
5.5.2 Asia Pacific Customer Engagement Solutions Market Value (US$ Mn) and Volume (Units) Comparison by Region (2021-2029)
5.6 Asia Pacific Customer Engagement Solutions Market Value (US$ Mn) and Volume (Units) by Product Type
5.6.1 Asia Pacific Customer Engagement Solutions Market Value (US$ Mn) and Volume (Units) Comparison by Product Type (2013-2020)
5.6.2 Asia Pacific Customer Engagement Solutions Market Value (US$ Mn) and Volume (Units) Comparison by Product Type (2021-2029)
5.7 Asia Pacific Customer Engagement Solutions Market Value (US$ Mn) and Volume (Units) by End User
5.7.1 Asia Pacific Customer Engagement Solutions Market Value (US$ Mn) and Volume (Units) Comparison by End User (2013-2020)
5.7.2 Asia Pacific Customer Engagement Solutions Market Value (US$ Mn) and Volume (Units) Comparison by End User (2021-2029)
5.8 Asia Pacific Customer Engagement Solutions Market Y-o-Y Growth Rate Comparison (2014-2029)
5.8.1 Asia Pacific Customer Engagement Solutions Market Y-o-Y Growth Rate by Region
5.8.2 Asia Pacific Customer Engagement Solutions Market Y-o-Y Growth Rate by Product Type
5.8.3 Asia Pacific Customer Engagement Solutions Market Y-o-Y Growth Rate by End User
5.9 Asia Pacific Customer Engagement Solutions Market Share Comparison (2013-2029)
5.9.1 Asia Pacific Customer Engagement Solutions Market Share by Region
5.9.2 Asia Pacific Customer Engagement Solutions Market Share by Product Type
5.9.3 Asia Pacific Customer Engagement Solutions Market Share by End User

Chapter 6 South America Customer Engagement Solutions Market Overview

6.1 South America Customer Engagement Solutions Market by Product Type
6.1.1 South America Customer Engagement Solutions Market Value (US$ Mn) and Volume (Units) Comparison by Product Type (2013-2029)
6.1.2 South America Customer Engagement Solutions Market Value (US$ Mn) and Volume (Units) Market Share by Product Type in 2019
6.1.3 South America Customer Engagement Solutions Market Attractiveness Analysis by Product Type, (2013-2020)
6.2 South America Customer Engagement Solutions Market by End User
6.2.1 South America Customer Engagement Solutions Market Value (US$ Mn) and Volume (Units) Comparison by End User (2013-2029)
6.2.2 South America Customer Engagement Solutions Market Value (US$ Mn) and Volume (Units) Market Share by End User in 2019
6.2.3 South America Customer Engagement Solutions Market Attractiveness Analysis by End User, (2013-2020)
6.3 South America Customer Engagement Solutions Market by Region
6.3.1 South America Customer Engagement Solutions Market Value (US$ Mn) and Volume (Units) Comparison by Region (2013-2029)
6.3.2 South America Customer Engagement Solutions Market Value (US$ Mn) and Volume (Units) Market Share by Region in 2019
6.3.3 South America Customer Engagement Solutions Market Attractiveness Analysis by Region, (2013-2020)
6.4 South America Customer Engagement Solutions Market Outlook (2013-2029)
6.4.1 South America Customer Engagement Solutions Market Value (US$ Mn) and Volume (Units) (2013-2020)
6.4.2 South America Customer Engagement Solutions Market Value (US$ Mn) and Volume (Units) (2021-2029)
6.5 South America Customer Engagement Solutions Market Value (US$ Mn) and Volume (Units) by Regions
6.5.1 South America Customer Engagement Solutions Market Value (US$ Mn) and Volume (Units) Comparison by Region (2013-2020)
6.5.2 South America Customer Engagement Solutions Market Value (US$ Mn) and Volume (Units) Comparison by Region (2021-2029)
6.6 South America Customer Engagement Solutions Market Value (US$ Mn) and Volume (Units) by Product Type
6.6.1 South America Customer Engagement Solutions Market Value (US$ Mn) and Volume (Units) Comparison by Product Type (2013-2020)
6.6.2 South America Customer Engagement Solutions Market Value (US$ Mn) and Volume (Units) Comparison by Product Type (2021-2029)
6.7 South America Customer Engagement Solutions Market Value (US$ Mn) and Volume (Units) by End User
6.7.1 South America Customer Engagement Solutions Market Value (US$ Mn) and Volume (Units) Comparison by End User (2013-2020)
6.7.2 South America Customer Engagement Solutions Market Value (US$ Mn) and Volume (Units) Comparison by End User (2021-2029)
6.8 South America Customer Engagement Solutions Market Y-o-Y Growth Rate Comparison (2014-2029)
6.8.1 South America Customer Engagement Solutions Market Y-o-Y Growth Rate by Region
6.8.2 South America Customer Engagement Solutions Market Y-o-Y Growth Rate by Product Type
6.8.3 South America Customer Engagement Solutions Market Y-o-Y Growth Rate by End User
6.9 South America Customer Engagement Solutions Market Share Comparison 2013-2029
6.9.1 South America Customer Engagement Solutions Market Share by Region
6.9.2 South America Customer Engagement Solutions Market Share by Product Type
6.9.3 South America Customer Engagement Solutions Market Share by End User

Chapter 7 MEA Customer Engagement Solutions Market Overview

7.1 MEA Customer Engagement Solutions Market by Product Type
7.1.1 MEA Customer Engagement Solutions Market Value (US$ Mn) and Volume (Units) Comparison by Product Type (2013-2029)
7.1.2 MEA Customer Engagement Solutions Market Value (US$ Mn) and Volume (Units) Market Share by Product Type in 2019
7.1.3 MEA Customer Engagement Solutions Market Attractiveness Analysis by Product Type, (2013-2020)
7.2 MEA Customer Engagement Solutions Market by End User
7.2.1 MEA Customer Engagement Solutions Market Value (US$ Mn) and Volume (Units) Comparison by End User (2013-2029)
7.2.2 MEA Customer Engagement Solutions Market Value (US$ Mn) and Volume (Units) Market Share by End User in 2019
7.2.3 MEA Customer Engagement Solutions Market Attractiveness Analysis by End User, (2013-2020)
7.3 MEA Customer Engagement Solutions Market by Region
7.3.1 MEA Customer Engagement Solutions Market Value (US$ Mn) and Volume (Units) Comparison by Region (2013-2029)
7.3.2 MEA Customer Engagement Solutions Market Value (US$ Mn) and Volume (Units) Market Share by Region in 2019
7.3.3 MEA Customer Engagement Solutions Market Attractiveness Analysis by Region, (2013-2020)
7.4 MEA Customer Engagement Solutions Market Outlook (2013-2029)
7.4.1 MEA Customer Engagement Solutions Market Value (US$ Mn) and Volume (Units) (2013-2020)
7.4.2 MEA Customer Engagement Solutions Market Value (US$ Mn) and Volume (Units) (2021-2029)
7.5 MEA Customer Engagement Solutions Market Value (US$ Mn) and Volume (Units) by Regions
7.5.1 MEA Customer Engagement Solutions Market Value (US$ Mn) and Volume (Units) Comparison by Region (2013-2020)
7.5.2 MEA Customer Engagement Solutions Market Value (US$ Mn) and Volume (Units) Comparison by Region (2021-2029)
7.6 MEA Customer Engagement Solutions Market Value (US$ Mn) and Volume (Units) by Product Type
7.6.1 MEA Customer Engagement Solutions Market Value (US$ Mn) and Volume (Units) Comparison by Product Type (2013-2020)
7.6.2 MEA Customer Engagement Solutions Market Value (US$ Mn) and Volume (Units) Comparison by Product Type (2021-2029)
7.7 MEA Customer Engagement Solutions Market Value (US$ Mn) and Volume (Units) by End User
7.7.1 MEA Customer Engagement Solutions Market Value (US$ Mn) and Volume (Units) Comparison by End User (2013-2020)
7.7.2 MEA Customer Engagement Solutions Market Value (US$ Mn) and Volume (Units) Comparison by End User (2021-2029)
7.8 MEA Customer Engagement Solutions Market Y-o-Y Growth Rate Comparison (2014-2029)
7.8.1 MEA Customer Engagement Solutions Market Y-o-Y Growth Rate by Region
7.8.2 MEA Customer Engagement Solutions Market Y-o-Y Growth Rate by Product Type
7.8.3 MEA Customer Engagement Solutions Market Y-o-Y Growth Rate by End User
7.9 MEA Customer Engagement Solutions Market Share Comparison (2013-2029)
7.9.1 MEA Customer Engagement Solutions Market Share by Region
7.9.2 MEA Customer Engagement Solutions Market Share by Product Type
7.9.3 MEA Customer Engagement Solutions Market Share by End User

Chapter 8 Global Customer Engagement Solutions Market Company Profiles

8.1 Market Competition Scenario Analysis, By Company
8.2 Competitor Landscape
8.3 Company Share Analysis
8.4 Company Profiles
8.4.1 Company
8.4.1.1 Company Overview
8.4.1.2 Business Description
8.4.1.3 Product Portfolio
8.4.1.4 Key Financials
8.4.1.5 Key Developments
8.4.1.6 SWOT Analysis

Companies Included:
Aspect Software (United States)
Avaya (United States)
Calabrio (United States)
Genesys (United States)
NICE Systems (Israel)
Nuance Communications (United States)
OpenText (Canada)
Oracle (United States)
Pegasystems (United States)
Salesforce (United States)
SAP (Germany)
ServiceNow (United States)
Verint Systems (United States)
Zendesk (United States)
eGain Corporation (United States)
CRMnext (India)
Eptica (France)
Freshworks (United States)
Lithium Technologies (United States)
SugarCRM (United States)

Chapter 9 Methodology and Data Source

9.1 Research Approach/ Methodology
9.2 Market Size Estimation
9.3 Market Breakdown and Data Triangulation
9.4 Data Source
9.4.1 Secondary Sources
9.4.2 Primary Sources