Global Call Center Outsourcing Market By Product Type, By Product Application, By Region, Global Industry Analysis, Market Size, Share, Growth, Trends, and Forecast 2021 To 2029

Published : Q1 2021 | Pages : 200+

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Description

Key Companies

IBM Global Services (United States)
CGS (United States)
Datamark, Inc. (United States)
Xerox Holdings Corporation (United States)
Infinit Contact (Philippines)
Invensis Technologies Pvt Ltd. (India)
Genpact (United States)
Inktel Contact Center Solutions (United States)
Sykes Enterprises, Incorporated (United States)
TELUS International (Canada)

Segmentation Covered

By Type
Inbound Call Services
Outbound Call Services
Automated Call Services

By Components
Service
Solution

By Industry Verticals
IT & Telecommunication
BFSI
Retail
Government
Defense Aerospace & Intelligence
Others

By Region

Asia-Pacific: China, Southeast Asia, India, Japan, Korea, Oceania
Europe : Germany, UK, France, Italy, Russia, Spain, Netherlands, Turkey, Switzerland
North America : United States, Canada, Mexico
Middle East & Africa : GCC, North Africa, South Africa
South America : Brazil, Argentina, Columbia, Chile, Peru

TABLE OF CONTENTS

Chapter 1 Global Call Center Outsourcing Market Overview

1.1 Introduction
1.2 Taxonomy
1.2.1 By Product Type & End User
1.2.2 By Region
1.3 Drivers for Call Center Outsourcing Market
1.4 Restraints for Call Center Outsourcing Market
1.5 Opportunities for Call Center Outsourcing Market
1.6 Trends for Call Center Outsourcing Market
1.7 COVID-19 Impact Assessment on Call Center Outsourcing Industry
1.8 Macro-economic Factors
1.9 Regulatory Framework
1.10 Pricing Analysis by Region, 2020
1.11 Opportunity Map Analysis
1.12 Opportunity Orbits
1.13 Market Investment Feasibility Index
1.14 PEST Analysis
1.15 PORTERS Five Force Analysis
1.16 Go to Market Strategy
1.17 Value Chain Analysis
1.18 Cost Structure Analysis
1.19 Regional Market Share and BPS Analysis

Chapter 2 Global Call Center Outsourcing Market Overview

2.1 Global Call Center Outsourcing Market by Product Type
2.1.1 Global Call Center Outsourcing Market Value (US$ Mn) and Volume (Units) Comparison by Product Type (2013-2029)
2.1.2 Global Call Center Outsourcing Market Value (US$ Mn) and Volume (Units) Market Share by Product Type in 2019
2.1.3 Global Call Center Outsourcing Market Attractiveness Analysis by Product Type, (2013-2020)
2.2 Global Call Center Outsourcing Market by End User
2.2.1 Global Call Center Outsourcing Market Value (US$ Mn) and Volume (Units) Comparison by End User (2013-2029)
2.2.2 Global Call Center Outsourcing Market Value (US$ Mn) and Volume (Units) Market Share by End User in 2019
2.2.3 Global Call Center Outsourcing Market Attractiveness Analysis by End User, (2013-2020)
2.3 Global Call Center Outsourcing Market by Region
2.3.1 Global Call Center Outsourcing Market Value (US$ Mn) and Volume (Units) Comparison by Region (2013-2029)
2.3.2 Global Call Center Outsourcing Market Value (US$ Mn) and Volume (Units) Market Share by Region in 2019
2.3.3 Global Call Center Outsourcing Market Attractiveness Analysis by Region, (2013-2020)
2.4 Global Call Center Outsourcing Market Outlook (2013-2029)
2.4.1 Global Call Center Outsourcing Market Value (US$ Mn) and Volume (Units) (2013-2020)
2.4.2 Global Call Center Outsourcing Market Value (US$ Mn) and Volume (Units) (2021-2029)
2.5 Global Call Center Outsourcing Market Value (US$ Mn) and Volume (Units) by Regions
2.5.1 Global Call Center Outsourcing Market Value (US$ Mn) and Volume (Units) Comparison by Region (2013-2020)
2.5.2 Global Call Center Outsourcing Market Value (US$ Mn) and Volume (Units) Comparison by Region (2021-2029)
2.6 Global Call Center Outsourcing Market Value (US$ Mn) and Volume (Units) by Product Type
2.6.1 Global Call Center Outsourcing Market Value (US$ Mn) and Volume (Units) Comparison by Product Type (2013-2020)
2.6.2 Global Call Center Outsourcing Market Value (US$ Mn) and Volume (Units) Comparison by Product Type (2021-2029)
2.7 Global Call Center Outsourcing Market Value (US$ Mn) and Volume (Units) by End User
2.7.1 Global Call Center Outsourcing Market Value (US$ Mn) and Volume (Units) Comparison by End User (2013-2020)
2.7.2 Global Call Center Outsourcing Market Value (US$ Mn) and Volume (Units) Comparison by End User (2021-2029)
2.8 Global Call Center Outsourcing Market Y-o-Y Growth Rate Comparison (2014-2029)
2.8.1 Global Call Center Outsourcing Market Y-o-Y Growth Rate by Region
2.8.2 Global Call Center Outsourcing Market Y-o-Y Growth Rate by Product Type
2.8.3 Global Call Center Outsourcing Market Y-o-Y Growth Rate by End User
2.9 Global Call Center Outsourcing Market Share Comparison (2013-2029)
2.9.1 Global Call Center Outsourcing Market Share by Region
2.9.2 Global Call Center Outsourcing Market Share by Product Type
2.9.3 Global Call Center Outsourcing Market Share by End User

Chapter 3 North America Call Center Outsourcing Market Overview

3.1 North America Call Center Outsourcing Market by Product Type
3.1.1 North America Call Center Outsourcing Market Value (US$ Mn) and Volume (Units) Comparison by Product Type (2013-2029)
3.1.2 North America Call Center Outsourcing Market Value (US$ Mn) and Volume (Units) Market Share by Product Type in 2019
3.1.3 North America Call Center Outsourcing Market Attractiveness Analysis by Product Type, (2013-2020)
3.2 North America Call Center Outsourcing Market by End User
3.2.1 North America Call Center Outsourcing Market Value (US$ Mn) and Volume (Units) Comparison by End User (2013-2029)
3.2.2 North America Call Center Outsourcing Market Value (US$ Mn) and Volume (Units) Market Share by End User in 2019
3.2.3 North America Call Center Outsourcing Market Attractiveness Analysis by End User, (2013-2020)
3.3 North America Call Center Outsourcing Market by Region
3.3.1 North America Call Center Outsourcing Market Value (US$ Mn) and Volume (Units) Comparison by Region (2013-2029)
3.3.2 North America Call Center Outsourcing Market Value (US$ Mn) and Volume (Units) Market Share by Region in 2019
3.3.3 North America Call Center Outsourcing Market Attractiveness Analysis by Region, (2013-2020)
3.4 North America Call Center Outsourcing Market Outlook (2013-2029)
3.4.1 North America Call Center Outsourcing Market Value (US$ Mn) and Volume (Units) (2013-2020)
3.4.2 North America Call Center Outsourcing Market Value (US$ Mn) and Volume (Units) (2021-2029)
3.5 North America Call Center Outsourcing Market Value (US$ Mn) and Volume (Units) by Regions
3.5.1 North America Call Center Outsourcing Market Value (US$ Mn) and Volume (Units) Comparison by Region (2013-2020)
3.5.2 North America Call Center Outsourcing Market Value (US$ Mn) and Volume (Units) Comparison by Region (2021-2029)
3.6 North America Call Center Outsourcing Market Value (US$ Mn) and Volume (Units) by Product Type
3.6.1 North America Call Center Outsourcing Market Value (US$ Mn) and Volume (Units) Comparison by Product Type (2013-2020)
3.6.2 North America Call Center Outsourcing Market Value (US$ Mn) and Volume (Units) Comparison by Product Type (2021-2029)
3.7 North America Call Center Outsourcing Market Value (US$ Mn) and Volume (Units) by End User
3.7.1 North America Call Center Outsourcing Market Value (US$ Mn) and Volume (Units) Comparison by End User (2013-2020)
3.7.2 North America Call Center Outsourcing Market Value (US$ Mn) and Volume (Units) Comparison by End User (2021-2029)
3.8 North America Call Center Outsourcing Market Y-o-Y Growth Rate Comparison (2014-2029)
3.8.1 North America Call Center Outsourcing Market Y-o-Y Growth Rate by Region
3.8.2 North America Call Center Outsourcing Market Y-o-Y Growth Rate by Product Type
3.8.3 North America Call Center Outsourcing Market Y-o-Y Growth Rate by End User
3.9 North America Call Center Outsourcing Market Share Comparison (2013-2029)
3.9.1 North America Call Center Outsourcing Market Share by Region
3.9.2 North America Call Center Outsourcing Market Share by Product Type
3.9.3 North America Call Center Outsourcing Market Share by End User

Chapter 4 Europe Call Center Outsourcing Market Overview

4.1 Europe Call Center Outsourcing Market by Product Type
4.1.1 Europe Call Center Outsourcing Market Value (US$ Mn) and Volume (Units) Comparison by Product Type (2013-2029)
4.1.2 Europe Call Center Outsourcing Market Value (US$ Mn) and Volume (Units) Market Share by Product Type in 2019
4.1.3 Europe Call Center Outsourcing Market Attractiveness Analysis by Product Type, (2013-2020)
4.2 Europe Call Center Outsourcing Market by End User
4.2.1 Europe Call Center Outsourcing Market Value (US$ Mn) and Volume (Units) Comparison by End User (2013-2029)
4.2.2 Europe Call Center Outsourcing Market Value (US$ Mn) and Volume (Units) Market Share by End User in 2019
4.2.3 Europe Call Center Outsourcing Market Attractiveness Analysis by End User, (2013-2020)
4.3 Europe Call Center Outsourcing Market by Region
4.3.1 Europe Call Center Outsourcing Market Value (US$ Mn) and Volume (Units) Comparison by Region (2013-2029)
4.3.2 Europe Call Center Outsourcing Market Value (US$ Mn) and Volume (Units) Market Share by Region in 2019
4.3.3 Europe Call Center Outsourcing Market Attractiveness Analysis by Region, (2013-2020)
4.4 Europe Call Center Outsourcing Market Outlook (2013-2029)
4.4.1 Europe Call Center Outsourcing Market Value (US$ Mn) and Volume (Units) (2013-2020)
4.4.2 Europe Call Center Outsourcing Market Value (US$ Mn) and Volume (Units) (2021-2029)
4.5 Europe Call Center Outsourcing Market Value (US$ Mn) and Volume (Units) by Regions
4.5.1 Europe Call Center Outsourcing Market Value (US$ Mn) and Volume (Units) Comparison by Region (2013-2020)
4.5.2 Europe Call Center Outsourcing Market Value (US$ Mn) and Volume (Units) Comparison by Region (2021-2029)
4.6 Europe Call Center Outsourcing Market Value (US$ Mn) and Volume (Units) by Product Type
4.6.1 Europe Call Center Outsourcing Market Value (US$ Mn) and Volume (Units) Comparison by Product Type (2013-2020)
4.6.2 Europe Call Center Outsourcing Market Value (US$ Mn) and Volume (Units) Comparison by Product Type (2021-2029)
4.7 Europe Call Center Outsourcing Market Value (US$ Mn) and Volume (Units) by End User
4.7.1 Europe Call Center Outsourcing Market Value (US$ Mn) and Volume (Units) Comparison by End User (2013-2020)
4.7.2 Europe Call Center Outsourcing Market Value (US$ Mn) and Volume (Units) Comparison by End User (2021-2029)
4.8 Europe Call Center Outsourcing Market Y-o-Y Growth Rate Comparison (2014-2029)
4.8.1 Europe Call Center Outsourcing Market Y-o-Y Growth Rate by Region
4.8.2 Europe Call Center Outsourcing Market Y-o-Y Growth Rate by Product Type
4.8.3 Europe Call Center Outsourcing Market Y-o-Y Growth Rate by End User
4.9 Europe Call Center Outsourcing Market Share Comparison (2013-2029)
4.9.1 Europe Call Center Outsourcing Market Share by Region
4.9.2 Europe Call Center Outsourcing Market Share by Product Type
4.9.3 Europe Call Center Outsourcing Market Share by End User

Chapter 5 Asia Pacific Call Center Outsourcing Market Overview

5.1 Asia Pacific Call Center Outsourcing Market by Product Type
5.1.1 Asia Pacific Call Center Outsourcing Market Value (US$ Mn) and Volume (Units) Comparison by Product Type (2013-2029)
5.1.2 Asia Pacific Call Center Outsourcing Market Value (US$ Mn) and Volume (Units) Market Share by Product Type in 2019
5.1.3 Asia Pacific Call Center Outsourcing Market Attractiveness Analysis by Product Type, (2013-2020)
5.2 Asia Pacific Call Center Outsourcing Market by End User
5.2.1 Asia Pacific Call Center Outsourcing Market Value (US$ Mn) and Volume (Units) Comparison by End User (2013-2029)
5.2.2 Asia Pacific Call Center Outsourcing Market Value (US$ Mn) and Volume (Units) Market Share by End User in 2019
5.2.3 Asia Pacific Call Center Outsourcing Market Attractiveness Analysis by End User, (2013-2020)
5.3 Asia Pacific Call Center Outsourcing Market by Region
5.3.1 Asia Pacific Call Center Outsourcing Market Value (US$ Mn) and Volume (Units) Comparison by Region (2013-2029)
5.3.2 Asia Pacific Call Center Outsourcing Market Value (US$ Mn) and Volume (Units) Market Share by Region in 2019
5.3.3 Asia Pacific Call Center Outsourcing Market Attractiveness Analysis by Region, (2013-2020)
5.4 Asia Pacific Call Center Outsourcing Market Outlook (2013-2029)
5.4.1 Asia Pacific Call Center Outsourcing Market Value (US$ Mn) and Volume (Units) (2013-2020)
5.4.2 Asia Pacific Call Center Outsourcing Market Value (US$ Mn) and Volume (Units) (2021-2029)
5.5 Asia Pacific Call Center Outsourcing Market Value (US$ Mn) and Volume (Units) by Regions
5.5.1 Asia Pacific Call Center Outsourcing Market Value (US$ Mn) and Volume (Units) Comparison by Region (2013-2020)
5.5.2 Asia Pacific Call Center Outsourcing Market Value (US$ Mn) and Volume (Units) Comparison by Region (2021-2029)
5.6 Asia Pacific Call Center Outsourcing Market Value (US$ Mn) and Volume (Units) by Product Type
5.6.1 Asia Pacific Call Center Outsourcing Market Value (US$ Mn) and Volume (Units) Comparison by Product Type (2013-2020)
5.6.2 Asia Pacific Call Center Outsourcing Market Value (US$ Mn) and Volume (Units) Comparison by Product Type (2021-2029)
5.7 Asia Pacific Call Center Outsourcing Market Value (US$ Mn) and Volume (Units) by End User
5.7.1 Asia Pacific Call Center Outsourcing Market Value (US$ Mn) and Volume (Units) Comparison by End User (2013-2020)
5.7.2 Asia Pacific Call Center Outsourcing Market Value (US$ Mn) and Volume (Units) Comparison by End User (2021-2029)
5.8 Asia Pacific Call Center Outsourcing Market Y-o-Y Growth Rate Comparison (2014-2029)
5.8.1 Asia Pacific Call Center Outsourcing Market Y-o-Y Growth Rate by Region
5.8.2 Asia Pacific Call Center Outsourcing Market Y-o-Y Growth Rate by Product Type
5.8.3 Asia Pacific Call Center Outsourcing Market Y-o-Y Growth Rate by End User
5.9 Asia Pacific Call Center Outsourcing Market Share Comparison (2013-2029)
5.9.1 Asia Pacific Call Center Outsourcing Market Share by Region
5.9.2 Asia Pacific Call Center Outsourcing Market Share by Product Type
5.9.3 Asia Pacific Call Center Outsourcing Market Share by End User

Chapter 6 South America Call Center Outsourcing Market Overview

6.1 South America Call Center Outsourcing Market by Product Type
6.1.1 South America Call Center Outsourcing Market Value (US$ Mn) and Volume (Units) Comparison by Product Type (2013-2029)
6.1.2 South America Call Center Outsourcing Market Value (US$ Mn) and Volume (Units) Market Share by Product Type in 2019
6.1.3 South America Call Center Outsourcing Market Attractiveness Analysis by Product Type, (2013-2020)
6.2 South America Call Center Outsourcing Market by End User
6.2.1 South America Call Center Outsourcing Market Value (US$ Mn) and Volume (Units) Comparison by End User (2013-2029)
6.2.2 South America Call Center Outsourcing Market Value (US$ Mn) and Volume (Units) Market Share by End User in 2019
6.2.3 South America Call Center Outsourcing Market Attractiveness Analysis by End User, (2013-2020)
6.3 South America Call Center Outsourcing Market by Region
6.3.1 South America Call Center Outsourcing Market Value (US$ Mn) and Volume (Units) Comparison by Region (2013-2029)
6.3.2 South America Call Center Outsourcing Market Value (US$ Mn) and Volume (Units) Market Share by Region in 2019
6.3.3 South America Call Center Outsourcing Market Attractiveness Analysis by Region, (2013-2020)
6.4 South America Call Center Outsourcing Market Outlook (2013-2029)
6.4.1 South America Call Center Outsourcing Market Value (US$ Mn) and Volume (Units) (2013-2020)
6.4.2 South America Call Center Outsourcing Market Value (US$ Mn) and Volume (Units) (2021-2029)
6.5 South America Call Center Outsourcing Market Value (US$ Mn) and Volume (Units) by Regions
6.5.1 South America Call Center Outsourcing Market Value (US$ Mn) and Volume (Units) Comparison by Region (2013-2020)
6.5.2 South America Call Center Outsourcing Market Value (US$ Mn) and Volume (Units) Comparison by Region (2021-2029)
6.6 South America Call Center Outsourcing Market Value (US$ Mn) and Volume (Units) by Product Type
6.6.1 South America Call Center Outsourcing Market Value (US$ Mn) and Volume (Units) Comparison by Product Type (2013-2020)
6.6.2 South America Call Center Outsourcing Market Value (US$ Mn) and Volume (Units) Comparison by Product Type (2021-2029)
6.7 South America Call Center Outsourcing Market Value (US$ Mn) and Volume (Units) by End User
6.7.1 South America Call Center Outsourcing Market Value (US$ Mn) and Volume (Units) Comparison by End User (2013-2020)
6.7.2 South America Call Center Outsourcing Market Value (US$ Mn) and Volume (Units) Comparison by End User (2021-2029)
6.8 South America Call Center Outsourcing Market Y-o-Y Growth Rate Comparison (2014-2029)
6.8.1 South America Call Center Outsourcing Market Y-o-Y Growth Rate by Region
6.8.2 South America Call Center Outsourcing Market Y-o-Y Growth Rate by Product Type
6.8.3 South America Call Center Outsourcing Market Y-o-Y Growth Rate by End User
6.9 South America Call Center Outsourcing Market Share Comparison 2013-2029
6.9.1 South America Call Center Outsourcing Market Share by Region
6.9.2 South America Call Center Outsourcing Market Share by Product Type
6.9.3 South America Call Center Outsourcing Market Share by End User

Chapter 7 MEA Call Center Outsourcing Market Overview

7.1 MEA Call Center Outsourcing Market by Product Type
7.1.1 MEA Call Center Outsourcing Market Value (US$ Mn) and Volume (Units) Comparison by Product Type (2013-2029)
7.1.2 MEA Call Center Outsourcing Market Value (US$ Mn) and Volume (Units) Market Share by Product Type in 2019
7.1.3 MEA Call Center Outsourcing Market Attractiveness Analysis by Product Type, (2013-2020)
7.2 MEA Call Center Outsourcing Market by End User
7.2.1 MEA Call Center Outsourcing Market Value (US$ Mn) and Volume (Units) Comparison by End User (2013-2029)
7.2.2 MEA Call Center Outsourcing Market Value (US$ Mn) and Volume (Units) Market Share by End User in 2019
7.2.3 MEA Call Center Outsourcing Market Attractiveness Analysis by End User, (2013-2020)
7.3 MEA Call Center Outsourcing Market by Region
7.3.1 MEA Call Center Outsourcing Market Value (US$ Mn) and Volume (Units) Comparison by Region (2013-2029)
7.3.2 MEA Call Center Outsourcing Market Value (US$ Mn) and Volume (Units) Market Share by Region in 2019
7.3.3 MEA Call Center Outsourcing Market Attractiveness Analysis by Region, (2013-2020)
7.4 MEA Call Center Outsourcing Market Outlook (2013-2029)
7.4.1 MEA Call Center Outsourcing Market Value (US$ Mn) and Volume (Units) (2013-2020)
7.4.2 MEA Call Center Outsourcing Market Value (US$ Mn) and Volume (Units) (2021-2029)
7.5 MEA Call Center Outsourcing Market Value (US$ Mn) and Volume (Units) by Regions
7.5.1 MEA Call Center Outsourcing Market Value (US$ Mn) and Volume (Units) Comparison by Region (2013-2020)
7.5.2 MEA Call Center Outsourcing Market Value (US$ Mn) and Volume (Units) Comparison by Region (2021-2029)
7.6 MEA Call Center Outsourcing Market Value (US$ Mn) and Volume (Units) by Product Type
7.6.1 MEA Call Center Outsourcing Market Value (US$ Mn) and Volume (Units) Comparison by Product Type (2013-2020)
7.6.2 MEA Call Center Outsourcing Market Value (US$ Mn) and Volume (Units) Comparison by Product Type (2021-2029)
7.7 MEA Call Center Outsourcing Market Value (US$ Mn) and Volume (Units) by End User
7.7.1 MEA Call Center Outsourcing Market Value (US$ Mn) and Volume (Units) Comparison by End User (2013-2020)
7.7.2 MEA Call Center Outsourcing Market Value (US$ Mn) and Volume (Units) Comparison by End User (2021-2029)
7.8 MEA Call Center Outsourcing Market Y-o-Y Growth Rate Comparison (2014-2029)
7.8.1 MEA Call Center Outsourcing Market Y-o-Y Growth Rate by Region
7.8.2 MEA Call Center Outsourcing Market Y-o-Y Growth Rate by Product Type
7.8.3 MEA Call Center Outsourcing Market Y-o-Y Growth Rate by End User
7.9 MEA Call Center Outsourcing Market Share Comparison (2013-2029)
7.9.1 MEA Call Center Outsourcing Market Share by Region
7.9.2 MEA Call Center Outsourcing Market Share by Product Type
7.9.3 MEA Call Center Outsourcing Market Share by End User

Chapter 8 Global Call Center Outsourcing Market Company Profiles

8.1 Market Competition Scenario Analysis, By Company
8.2 Competitor Landscape
8.3 Company Share Analysis
8.4 Company Profiles
8.4.1 Company
8.4.1.1 Company Overview
8.4.1.2 Business Description
8.4.1.3 Product Portfolio
8.4.1.4 Key Financials
8.4.1.5 Key Developments
8.4.1.6 SWOT Analysis

Companies Included:
IBM Global Services (United States)
CGS (United States)
Datamark, Inc. (United States)
Xerox Holdings Corporation (United States)
Infinit Contact (Philippines)
Invensis Technologies Pvt Ltd. (India)
Genpact (United States)
Inktel Contact Center Solutions (United States)
Sykes Enterprises, Incorporated (United States)
TELUS International (Canada)

Chapter 9 Methodology and Data Source

9.1 Research Approach/ Methodology
9.2 Market Size Estimation
9.3 Market Breakdown and Data Triangulation
9.4 Data Source
9.4.1 Secondary Sources
9.4.2 Primary Sources

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